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rtautomations.com.au/ai-automation/

AI that answers, triages and routes, with people in control.

Tailored AI agents and chatbots that respond to enquiries around the clock, sort and route requests, and let your team search internal knowledge in plain language.

Who this is for

Is this you?

  • Businesses missing enquiries after hours
  • Teams spending hours triaging inboxes and web forms
  • Organisations with knowledge spread across documents and systems
Common workflows

What we automate

Outcomes first. Each is scoped to your systems during discovery.

24/7 enquiry responseAn AI assistant answers common questions and captures details at any hour.
Lead triageEnquiries classified by type and urgency, then routed to the right person.
Customer service automationRoutine requests resolved, or prepared for staff to finish.
Internal knowledge searchStaff ask questions and get answers drawn from your own documents.
Tailored AI agentsAgents that complete defined tasks inside your systems.
Systems we integrate

Tools as proof, not the pitch

Large language modelsYour website & inboxYour CRMDocument repositories

We recommend platforms only after discovery, and connect to what you already use wherever we can.

Everything this service covers
Tailored AI agent creation24/7 AI customer support chatbotCustomer service automationLead triagingAI knowledge base & internal search
Implementation approach

How we deliver it

01Discover & mapWe map the workflow, systems and hand-offs as they run today.
02Design & buildWe simplify first, then build and test inside your environment.
03Prove for 14 daysWhere suitable, one agreed workflow is measured against your baseline.
04Monitor & optimiseWe monitor what we build and keep improving it.
Example automation

One workflow, start to finish

An illustrative example. Yours is designed around your systems.

TriggerWebsite chat enquiry at 9pm
Automated step 1AI assistant answers general questions
Automated step 2Collects contact and matter details
Automated step 3Classifies urgency and practice area
Automated step 4Creates a task for the right team member
Human reviewA person confirms advice and next steps
Security & human review

Designed secure

AI handles general questions and preparation. Advice and consequential decisions stay with your people, and agents only access the data they need.

Security is a design input from the first architecture decision, not a review before launch.

How we work →
FAQs

Common questions

Will the AI give advice to our clients?

It's configured to answer general questions and collect information. Advice and decisions stay with your people.

Where does our data go?

Access is scoped to what each agent needs, and its actions are logged so they can be reviewed.

How does the 14-day trial work?

We automate one agreed workflow for 14 days at no cost, with access confirmed, a baseline recorded and success criteria agreed up front. You see the measured result before deciding to continue.

Related services
Next step

Your systems, working as one.

Start with a free consultation. If there's a clear first workflow, we can prove it in 14 days.